| |   Shipping Information
SHIPPING POLICIES
Electric Scooters Galore is an internet store. Our offices are in Atlanta, but we do not have a bricks-and-mortar storefront, and we do not maintain our own warehouse.
Orders placed on our site are drop-shipped directly from the manufacturer to your doorstep. We are dedicated to reliable, fast order fulfillment so that you can shop from the comfort of your own home, and receive your shipments in a timely and convenient manner.
FREE SHIPPING FOR MOST PRODUCTS
Check the individual product pages for this icon:  to find out whether or not we offer free shipping for that particular product.
TYPICAL SHIPPING TIMEFRAMES
After your order is placed with our store (either online or by phone), we process your order promptly - usually within a few minutes, during our office hours of 9am - 6pm, Monday through Friday.
Then the manufacturer will schedule your vehicle to go on a delivery truck - this scheduling process typically takes 1 - 3 days.
Transit time by ground shipping can take as little as 1 day (if you live near the warehouse), or up to 5 - 7 days in some cases.
EXPEDITED SHIPPING
Many of the products we offer weigh more than 50 pounds in their shipping box (some are more than 100 lbs.). In most cases, expedited shipping is expensive - it can cost as much as or more than the item itself. This is true even for 3rd-day shipping, which does not get there much faster than regular ground shipping, which usually takes only 2 - 5 days.
If you would like to get a quote for expedited shipping for a specific product, call us or email us with your zip code.
SHIPPING COMPANIES
Each of our vendor companies sets their own policies about which shipping company they use. Most of our manufacturers use either FedEx Ground or UPS Ground shipment. In some cases, for heavier items, other freight companies are used.
ONLINE TRACKING OF YOUR SHIPMENT
After we get the tracking number for your order from the manufacturer, that information is entered into our system, and you will receive an automatic email with instructions about how to follow online the progress of your package.
SHIPPING DAMAGE
In the vast majority of cases, products ordered through our site arrive with no problem. However, occasional damage during shipping does occur. Our company policy, and our promise to you, is that we will respond quickly and persistently to any shipping problem, and we will follow through in a timely manner to be sure you receive an undamaged, fully working vehicle.
If your product arrives with obvious damage to the box, and if you have the opportunity to speak to the delivery person, please REFUSE THE SHIPMENT and send it back to the manufacturer. Then CONTACT US RIGHT AWAY so that we can arrange for an undamaged replacement.
If you do not have the opportunity to refuse a damaged shipment, or if the damage is not obvious until the box is opened, please CONTACT US RIGHT AWAY. We will put you in touch with the appropriate department for troubleshooting the extent of the damage.
Often, problems can be solved by sending replacement parts that will be shipped at no charge to you. In other situations, we will direct you to a nearby authorized repair shop. If the damage is beyond repair, we will issue a "call tag" to pick up the damaged vehicle, and we will also ship a replacement to you.
In those rare cases of a return & replacement, the manufacturer will have to make a claim with the shipping company. We have to provide evidence of the damage as part of the claims process, so we will ask you to take photos of the damage (to the box, and to the product also) and send those by email - call us for technical advice if this process is difficult for you.
For other Electric Scooters Galore policies, please click here.
Thanks for shopping with us at Electric Scooters Galore!
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